Quality of Patient Care, UCSF Benioff Children's Hospital San Francisco

UCSF Benioff Children's Hospital San Francisco is committed to providing the highest quality of patient care. We measure our performance and compare our results with top medical centers nationwide to ensure continual improvement and deliver the best possible outcomes for patients.

Following guidance put forth by the Institute of Medicine (an independent, nonprofit advisory organization) we focus on six domains that determine and define the quality of patient care. According to that system, a quality health care system aims to be:

Safe
Avoids harm to patients from the care that is intended to help them
Effective
Provides services based on scientific knowledge to all who could benefit
Patient-centered
Provides care that is respectful of and responsive to individual patient and family preferences, needs and values, ensuring that these values guide all clinical decisions
Timely
Limits waits and delays for both those who receive and those who give care
Efficient
Avoids waste, including waste of equipment, supplies, ideas and energy
Equitable
Provides care that doesn't vary in quality because of personal characteristics, such as gender, ethnicity, geographic location and socioeconomic status

You have many choices for where you and your family receive health care. We believe medical centers should provide data on their performance so patients and their families can make informed decisions about where they seek care.

Awards & recognition

Ranked among the nation's best in 11 specialties
Recognized for nursing excellence (San Francisco hospitals and clinics)
Gold Seal of Approval from The Joint Commission
LGBTQ Healthcare Equality Leader
Excellence in supporting breastfeeding

Performance reports

UCSF Health Improvement Symposium Poster Booklet

Contact us

Patient Safety Hotline, San Francisco

For urgent safety issues, call:

(415) 353-8787

Patient Relations, San Francisco

For general concerns, call:

(415) 353-1936

Our performance

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Catheter-Associated Urinary Tract Infections (San Francisco)

Our focus on quality helps us maintain low catheter-associated urinary tract infection (CAUTI) rates. Learn about our performance and prevention efforts.

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Central Line-Associated Bloodstream Infections (San Francisco)

Paying careful attention to our sickest patients keeps central line-associated bloodstream infection (CLABSI) rates low. Find out how we do it.

Fall Prevention (San Francisco)

Fall prevention efforts help children stay safe while recovering from serious illness or surgery. We consistently maintain low fall rates. Find out how.

Hand Hygiene (San Francisco)

We protect hospitalized kids from infections by enforcing proper hand hygiene by our health care workers, monitoring for compliance, and coaching on correct technique.

Hospital-Acquired Pressure Injuries (San Francisco)

Protecting children against hospital-acquired pressure sores (bedsores) is a priority. We measure our performance and compare it to national data.

Other resources

Soothing the soul

Our music therapy program nurtures patients with bedside serenades, rap workshops and more.

Find out more