UCSF Benioff Children's Hospitals are committed to providing equitable access and reasonable accommodations for all of our patients, visitors, faculty and staff. For details about any of these services or for special requests, ask a member of your child's care team or contact Patient Relations.
Parking and transportation
For information about valet parking and shuttles, as well as campus maps for all locations of UCSF Benioff Children's Hospitals, visit our locations page.
Stalls for patients and visitors with DMV-issued disabled person placards are located throughout our parking garages. To park in a disabled spot, a placard must be displayed; parking fees will be discounted upon exit.
Wheelchairs
Wheelchairs are available at the entrance to most hospital and clinic buildings. For assistance, visit the location's information desk.
Service animals
We welcome service animals that are individually trained to perform tasks for a person with a disability, and patients may bring them to all public areas of our facilities. Animals who provide therapy, comfort or emotional support are not allowed, except as trained and registered participants in our approved programs.
Interpreter services
We offer free in-person and video medical interpretation for more than 200 languages, including American Sign Language. This service is available 24/7.
Assistance for the hard of hearing
Medical center operators are available 24 hours a day by TTY (teletypewriter, a telecommunication device for the deaf). In San Francisco, call the TTY operator at (415) 885-3889 (415-885-3TTY). In Oakland, call the operator and ask for a TTY, or dial 711 from any hospital phone.
If you wish to speak with someone who doesn't have a TTY, you can use a telephone relay service. California Relay Service provides this assistance at no charge: Simply dial 711 on your phone or TTY. Communication Access Realtime Translation, or CART, is a service that instantly transcribes spoken words onto a screen and can also be scheduled upon request.
Requesting accommodations
Before or during an appointment or hospital stay, patients and visitors may seek accommodations through the patient's health care team or staff at the specific location. If you have questions or need additional information, please contact Patient Relations:
UCSF Patient Relations
Phone: (415) 353-1936
Email: [email protected]
For requests after 4:30 p.m. or on weekends and holidays, please call the hospital operator at (415) 476-1000 (San Francisco) or (510) 428-3000 (Oakland) and ask to speak with a hospital supervisor.
For events
To request accommodations, contact the event organizer or department.
Accessibility barrier reporting and grievances
Generally, the fastest way to obtain access at UCSF is to contact the program in which the barrier is located.
Digital accessibility
If you can't access website or web application content or use a feature with assistive technology, please fill out and submit our online form to report an accessibility issue. You can also view our accessibility complaint investigation and resolution process.
For issues with MyChart, contact its customer service at (415) 514-6000.
Feedback
If at any time you aren't satisfied with the accommodations provided or have suggestions as to how we could better serve you and your child, please contact Patient Relations.
