International Services

Services we offer

At UCSF International Services, we know that seeking care can be overwhelming, so our team is here to help you every step of the way. Our staff coordinates all aspects of your child's visit to our hospitals and clinics, with a commitment to making your family as comfortable as possible during your stay. We assign each patient an experienced patient liaison, who helps coordinate care from doctors and assists with special needs before, during and after the visit.

Our patients receive care in an environment that respects all cultural traditions and backgrounds. Our goal is to provide your family with a level of personal support that matches the world-class medical treatment your child will receive.

We can arrange or recommend a variety of services, including:

• Coordinating interpreters and translation services
• Providing information on short- and long-term accommodations and lodging
• Assisting with directions to various UCSF Health clinics and locations
• Identifying resources for spiritual or religious guidance
• Offering suggestions on transportation, banking, restaurants and shopping

Please note that International Services doesn't provide medical advice. UCSF Benioff Children's Hospitals do offer an online second opinion service, which is open to international patients.

Follow the steps below to start planning your visit today. If you have questions, contact us by phone at +1 (415) 353-8489 or by email at [email protected].

Plan your visit

To start arranging your child's visit to UCSF, please follow these steps:

Step 1: Registration

You may register online or via email, mail or fax:

• Online: Register online through our secure website and review our financial policy. Once you complete the review, you'll be directed to the patient registration form.
• Email: Download and complete the registration forms below, then email them to us at [email protected].
• Mail or fax: Mail registration forms to one of the addresses under "Our mail and delivery addresses" (below) or fax them to +1 (415) 353-3672.

UCSF Patient Forms

• Patient registration form
  
• Patient agreement of financial responsibility
• Authorization for release of health information

Step 2: Medical records submission

Before we can schedule your child's appointment, we need to receive all relevant medical records, which may include doctor's notes, radiology images (in DICOM format) and reports, pathology reports, surgical reports and lab results. If written records are not in English, you need to have them professionally translated into English before submitting them to our office. Unfortunately, we cannot accept records that have not been professionally translated.

You may send us your child's medical records via email, fax or mail. You'll find our contact information listed below, under "Contact us."

Step 3: Medical records review

After we receive all relevant records, our medical team will review them to determine whether UCSF offers treatments that may benefit your child.

Step 4: Financial clearance

After your child is accepted for care at UCSF, we will give you an estimate of the charges. Before your child receives care, you must pay the amount in full or provide verification of authorization from an insurance plan accepted by UCSF Benioff Children's Hospitals. Please be aware that U.S. medical care may cost $700 or more for an initial doctor visit and $100,000 or more for hospital care.

Step 5: Appointment scheduling

Once we receive your payment, we will confirm your child's appointment or hospital stay. We are not able to schedule appointments without advance payment.

Please call us at +1 (415) 353-8489 or email us at [email protected] if you have questions about the registration process or need assistance. We look forward to serving you.

Brochure

Learn more about UCSF International Services by downloading our brochure:

• English
• 下载我们的资料手册
• كتالوج باللغة العربية